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This Shipping Policy follows each Gwhnv shoe-cover order from checkout review through packing, carrier handoff, tracking, and delivery support. The store currently serves customers in Singapore, and checkout amounts are displayed in USD.
Orders are checked against the selected SKU before packing. We verify the listed size, colour, material, package count, coverage height, opening style, and sole format so different reusable and disposable designs are not mixed.
TRANSIT, HANDLING & ORDER CUT-OFF TIME
- Order Cut-Off Time: 2:00 PM (GMT+08:00) Singapore Standard Time (Singapore).
- Handling Time / Processing Time: 1-3 Business Days, Monday-Friday, after payment is successfully authorized through Shopify Payments.
- Transit Time: 7-13 Business Days, Monday-Friday, after the order has been processed and handed to the carrier.
- Total Estimated Delivery Time: 8-16 Business Days, including order processing and transit.
Handling occurs on business days after payment authorization. Weekends, public holidays, address questions, and unusually high parcel volume do not count as ordinary handling days and can move the estimated dispatch date.
Before dispatch, the packing review confirms the shoe-cover SKU, listed size, material, colour, package count, opening or fastening, and sole format. Reusable pairs are kept together without sharply folding molded tread or stressing a zipper, while disposable covers remain grouped in clean protective packaging. The parcel is then sealed, labelled, and checked for readable delivery details before carrier handoff.
SHIPPING COST
We are pleased to offer Free Shipping on all orders within Singapore. No minimum purchase required. Standard shipping is provided at a cost of $0.00 USD for eligible orders, and the checkout Shipping field should display $0.00 USD for standard delivery.
DELIVERY AREA
Currently, we only ship to addresses within Singapore. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).
Customers should enter a complete deliverable address at checkout, including unit and postal-code details where applicable. If an address issue is noticed before dispatch, contact support promptly; changes cannot be guaranteed after carrier handoff.
SHIPPING METHODS & COURIERS
Depending on parcel size, destination, and service availability, orders may be delivered by SingPost, Ninja Van, J&T Express, DHL, or another carrier operating in Singapore. The assigned carrier and tracking details are shown in the shipping confirmation email.
A multi-item order may travel in more than one parcel when cover formats require different protective packing. Each dispatched parcel receives its own tracking record, and no extra standard-shipping charge is added solely because we divide an order.
ORDER TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing the assigned carrier and tracking number. Use that tracking link or enter the number on the carrier's official website to review the latest available shipment status.
Tracking can pause between scans while a parcel moves through a carrier network. If the estimate has passed without a useful update, send the order number and delivery address to support so we can review the carrier record. Contact support@gwhnv.shop for shipment support.
CONTACT
For shipping questions, contact Gwhnv support at support@gwhnv.shop or +1 (623) 628-8589. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).